Recent updates
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Secure Login
Updated onArticleMultifactor Authentication is a layered approach to securing data and applications where a system requires a user to present a combination of two or more credentials to verify a user’s identity for login. MFA increases security because even if one credential becomes compromised, unauthorized users will be unable to meet the second authentication requirement and will not be able to access the targeted physical space, computing device, network, or database.
Licensee Support Multi Factor Authentication (MFA)
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How do I upload royalties using my file format and Column Mapper
Updated onArticleYou can upload royalties using your own file and map the data to the appropriate fields in RoyaltyZone. RoyaltyZone can accept any csv file.
Licensee Support Royalty Reporting
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How Do I Report Returns and How Do They Affect My Royalties?
Updated onArticleReturns are reported along with your sales each reporting period and are deducted from sales and/or are applied back to recoupable guarantee balances.
Licensee Support Royalty Reporting
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How do I fix product upload errors?
Updated onArticleYou can fix errors from within RoyaltyZone:
- The total number of errors is displayed
- You can export a csv file of the errors
- The error type and corresponding row in your spreadsheet are displayed
- You can "Fix" or "Delete" each error
- You can "Cancel" the entire upload
- You can "Delete All" rows with errors and then click "Continue" to complete the upload for valid products only. See below for help on fixing errors via the "Export Product Errors" file
Licensee Support Licensed Products
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How to adjust User Preferences
Updated onArticleUser preferences let's the user adjust some screen to their preferences.
Licensee Support Account Administration
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How do I edit my company profile and logo?
Updated onArticleLicensee Support Account Administration
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How do I disable Email notifications?
Updated onArticleLicensee Support Account Administration
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How do I add a user to my RoyaltyZone account?
Updated onArticleLicensee Support Account Administration
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How to navigate thru RoyaltyZone
Updated onArticleIt can be overwhelming login into a new system, and not necessarily know how to navigate thru. Below are simple directions on what each sections functionality.
Licensee Support
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Royalty Upload Checklist
Updated onArticleConfidentiality Notice
This document may contain information of a confidential, proprietary and/or sensitive nature. This document and the information in it may not be reproduced or disclosed to any unauthorized users without the prior written permission of FilmTrack, Inc (here-to-forth known as ‘The Company’). Any unauthorized reproduction or disclosure of this document or the information contained in it is strictly prohibited. All authorized reproductions (either in whole or in part) shall bear this confidentiality notice.
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Licensee Support Royalty Reporting